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Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns
Xiongfei Guo,
Jing Chen
Economics, Econometrics and Finance
Research output
:
Contribution to journal
›
Article
›
peer-review
7
Citations (Scopus)
Overview
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Dive into the research topics of 'Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns'. Together they form a unique fingerprint.
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Keyphrases
Customer Returns
100%
Customer Returns Policy
9%
Customer Satisfaction
9%
Dominant Strategy
9%
Improve Customer Satisfaction
9%
Improvement Level
9%
In-store Service
100%
Individual Interest
9%
Management Strategy
9%
Optimal Quality
9%
Product Quality
27%
Quality Improvement Strategy
9%
Refund
9%
Relative Efficiency
9%
Retailers
100%
Returns Management
9%
Selling
9%
Supply Chain
27%
Supply Chain Strategy
18%
Willingness to Pay
9%
Social Sciences
Strategy Management
33%
Supply Chain Management
100%
Supply Chain Strategy
66%
Willingness-to-Pay
33%
Economics, Econometrics and Finance
Customer Service
100%
Willingness to Pay
100%