Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns

Keyphrases

• Customer Returns 100%
• Customer Returns Policy 9%
• Customer Satisfaction 9%
• Dominant Strategy 9%
• Improve Customer Satisfaction 9%
• Improvement Level 9%
• In-store Service 100%
• Individual Interest 9%
• Management Strategy 9%
• Optimal Quality 9%
• Product Quality 27%
• Quality Improvement Strategy 9%
• Refund 9%
• Relative Efficiency 9%
• Retailers 100%
• Returns Management 9%
• Selling 9%
• Supply Chain 27%
• Supply Chain Strategy 18%
• Willingness to Pay 9%

Social Sciences

• Strategy Management 33%
• Supply Chain Management 100%
• Supply Chain Strategy 66%
• Willingness-to-Pay 33%

Economics, Econometrics and Finance

• Customer Service 100%
• Willingness to Pay 100%