Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns

Xiongfei Guo; Jing Chen

doi:10.1016/j.tre.2023.103218

Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns

Xiongfei Guo, Jing Chen

Economics, Econometrics and Finance

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Original language	English
Article number	103218
Journal	Transportation Research, Part E: Logistics and Transportation Review
Volume	177
DOIs	https://doi.org/10.1016/j.tre.2023.103218
Publication status	Published - Sept 2023

ASJC Scopus Subject Areas

Business and International Management
Civil and Structural Engineering
Transportation

Keywords

Game theory
In-store service
Managing customer returns
Quality improvement
Supply chain management

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10.1016/j.tre.2023.103218

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Guo, X., & Chen, J. (2023). Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns. Transportation Research, Part E: Logistics and Transportation Review, 177, Article 103218. https://doi.org/10.1016/j.tre.2023.103218

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author = "Xiongfei Guo and Jing Chen",

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Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns

ASJC Scopus Subject Areas

Keywords

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