Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns

Xiongfei Guo, Jing Chen

Research output: Contribution to journal › Article › peer-review

11 Citations (Scopus)
Original languageEnglish
Article number103218
JournalTransportation Research, Part E: Logistics and Transportation Review
Volume177
DOIs
Publication statusPublished - Sept 2023

ASJC Scopus Subject Areas

  • Business and International Management
  • Civil and Structural Engineering
  • Transportation

Keywords

  • Game theory
  • In-store service
  • Managing customer returns
  • Quality improvement
  • Supply chain management

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Guo, X., & Chen, J. (2023). Manufacturer's quality improvement and Retailer's In-store service in the presence of customer returns. Transportation Research, Part E: Logistics and Transportation Review, 177, Article 103218. https://doi.org/10.1016/j.tre.2023.103218