@article{3cb35743aa264f1d9194039de1f0ba48,
title = "When to introduce an online channel, and offer money back guarantees and personalized pricing?",
author = "Bintong Chen and Jing Chen",
note = "Funding Information: The authors gratefully acknowledge financial support from the Natural Sciences and Engineering Research Council of Canada (Grant No. 372400 ) and the National Natural Science Foundation of China (Grant No. 71331004 ). Publisher Copyright: {\textcopyright} 2016 Elsevier B.V.",
year = "2017",
month = mar,
day = "1",
doi = "10.1016/j.ejor.2016.07.031",
language = "English",
volume = "257",
pages = "614--624",
journal = "European Journal of Operational Research",
issn = "0377-2217",
publisher = "Elsevier",
number = "2",
}