Effect of customer involvement on co-creation of services: A moderated mediation model

Millissa F.Y. Cheung, W. M. To

Research output: Contribution to journalArticlepeer-review

30 Citations (Scopus)
Original languageEnglish
Article number102660
JournalJournal of Retailing and Consumer Services
Volume63
DOIs
Publication statusPublished - Nov 2021
Externally publishedYes

ASJC Scopus Subject Areas

  • Marketing

Keywords

  • Customer involvement
  • Engagement
  • Relation-oriented customers
  • Service co-creation

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