Channel strategy for manufacturers in the presence of service freeriders

Keyphrases

• Channel Strategy 100%
• Free-riding 100%
• Service Level 40%
• Pre-sales Service 40%
• Selling 20%
• Retailers 20%
• Customer Returns 20%
• Independent Retailers 20%
• Improve Customer Satisfaction 20%
• Seller 20%
• First Visit 20%
• Service Effort 20%
• Total Demand 20%
• Dual-channel Structure 20%
• Customer Purchases 20%

Social Sciences

• Sales 100%

Mathematics

• Customer Satisfaction 100%