@article{cb0904b8bf2844f98e536aad50c6f483,
title = "The impact of online reviews in the presence of customer returns",
keywords = "Competition, Customer returns, Game theory, Online reviews, Returns policy",
author = "Miao Sun and Jing Chen and Ye Tian and Yufei Yan",
note = "Publisher Copyright: {\textcopyright} 2020 Elsevier B.V.",
year = "2021",
month = feb,
doi = "10.1016/j.ijpe.2020.107929",
language = "English",
volume = "232",
journal = "International Journal of Production Economics",
issn = "0925-5273",
publisher = "Elsevier",
}