@article{c6417e34315244289e398c88d9dcd3ac,
title = "The impact of customer returns on pricing and order decisions",
author = "Jing Chen and Bell, {Peter C.}",
note = "Funding Information: The authors gratefully acknowledge an anonymous referee whose comments improved this article and financial support from the Natural Sciences and Engineering Research Council of Canada, and the Richard Ivey School of Business. ",
year = "2009",
month = may,
day = "16",
doi = "10.1016/j.ejor.2008.01.030",
language = "English",
volume = "195",
pages = "280--295",
journal = "European Journal of Operational Research",
issn = "0377-2217",
publisher = "Elsevier",
number = "1",
}