Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions

Jing Chen; Bo Yu; Bintong Chen; Zhuojun Liu

doi:10.1016/j.omega.2023.102843

Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions

Jing Chen, Bo Yu, Bintong Chen, Zhuojun Liu

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	102843
Journal	Omega
Volume	117
DOIs	https://doi.org/10.1016/j.omega.2023.102843
Publication status	Published - Jun 2023
Externally published	Yes

ASJC Scopus Subject Areas

Information Systems and Management
Strategy and Management
Management Science and Operations Research

Keywords

Customer returns policies
Fairness perception
Fraud returns

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10.1016/j.omega.2023.102843

Cite this

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title = "Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers{\textquoteright} fairness perceptions",

keywords = "Customer returns policies, Fairness perception, Fraud returns",

author = "Jing Chen and Bo Yu and Bintong Chen and Zhuojun Liu",

note = "Publisher Copyright: {\textcopyright} 2023 Elsevier Ltd",

year = "2023",

month = jun,

doi = "10.1016/j.omega.2023.102843",

language = "English",

volume = "117",

journal = "Omega",

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T1 - Lenient vs. stringent returns policies in the presence of fraudulent returns

T2 - The role of customers’ fairness perceptions

AU - Chen, Jing

AU - Yu, Bo

AU - Chen, Bintong

AU - Liu, Zhuojun

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KW - Customer returns policies

KW - Fairness perception

KW - Fraud returns

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DO - 10.1016/j.omega.2023.102843

M3 - Article

AN - SCOPUS:85147221724

SN - 0305-0483

VL - 117

JO - Omega

JF - Omega

M1 - 102843

ER -

Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions

ASJC Scopus Subject Areas

Keywords

Access to Document

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